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FAQ

Why should I choose Box Boutique?

We are all about our service and our products! We offer you a seamless service from start to finish. That’s a promise! We invest a huge amount of our time and money to ensure you get the highest quality products that meet your wedding budget. We make gifting for your Bridal Party easy with a one stop shop. 

How do I place an order?

You can shop online www.boxboutique.co.za, you can email us at info@boxboutique.co.za with your order details or you can call/WhatsApp us on 082 424 1140, we cant wait to hear from you! 

How long will it take for me to receive my order?

Most of our products are custom made and personalised for you as per your requirements. We require 10 – 14 working days, however we keep stock of most of our products. Should you not require personalisation/customisation these can usually be shipped within 2 – 3 working days. Should you have an urgent order please do contact us via email, call or WhatsApp and we will confirm if we are able to meet your deadline.

Will I be able to track my order?

Yes! As soon as your order has gone through our quality control check and is ready to be shipped we will send you an email with all of the tracking details.

What are your delivery fees? 

We deliver nationwide!  Courier fee’s in JHB are R85 and nationwide are R125. 

Which courier company do you use?

We use the Courier Guy.

Will my order be delivered to my door?

Yes, we deliver your order straight to your door.

What payment methods can I use?

You can pay online via EFT, Credit/Debit card or you can email us for an invoice and pay via EFT directly into our account. 

Can I personalise the champagne flutes?

Our crystal stemless champagne flutes are pad printed to ensure longevity of the print. We have the following options for you to choose from:

#Bride

Maid of Honour

Bridesmaid

#Cheers

Can I personalise my robe?

Yes, you can personalise your robe!  Because our robes are made using soft and lightweight fabric, we don’t embroider them as it pulls the fabric. We print directly onto our robes which offers a seamless finish.

How do I care for my robe?

Gentle cool machine or hand wash
Do not tumble dry
Do not dry clean
Do not wring dry
Cool iron only

Can I build my own gift box?

Yes! We have a Build-A-Box option for our Bridal and Bachelor gifts which means you can put together your very own custom personalised gift box.  You get to choose which box you would like, which gifts you want to add into each box and create your own personalisation on the box as well as most of the gifts inside the box.

What are the sizes of your gift boxes?

We offer different sizes according to the boxes that you choose.

Acrylic Boxes:

Small – 21cm x 13,5cm x 7cm

Large – 27cm x 25cm x 7cm

Wooden Gift Boxes:

Small – 21cm x 13,5cm x 7cm

Large – 27cm x 25cm x 7cm

Personalised Gift Boxes (White/Pink/Black)

Small – 21cm x 13,5cm x 10cm

Large – 27cm x 25cm x 10cm

Standard Box Boutique Boxes:

Small – 21cm x 13,5cm x7cm

Large – 27cm x 25cm x 7cm

Where are you based?

We have an online store based in Johannesburg.

How do I contact you?

We can’t wait to hear from you! Please contact us on any of the below platforms:

Website: www.boxboutique.co.za

Facebook: https://www.facebook.com/boxboutiqueSA/

Instagram: @boxboutiquesa 

Call/WhatsApp: 082 424 1140

Email: info@boxboutique.co.za / tiffany@boxboutique.co.za 

What are your working hours?

For your convenience we are open 24/7.